官方支援中心

Official support

專心練習,其他問題交給我們。

Stay focused on the next question.

在這裡快速找到題庫下載、學習進度同步、訂閱與帳號相關說明。日檢達人支援 iPhone、iPad 與 Mac。

Find clear help for content downloads, progress sync, subscriptions, and account access. GakuGo supports iPhone, iPad, and Mac.

快速開始

Quick start

三個步驟開始練習

Start studying in three steps

1

選擇級別

Choose a level

先使用免費試用題組,或選擇 N5~N1 內容包。

Begin with the free trial set, or choose an N5–N1 content pack.

2

下載內容

Download content

保持網路連線直到下載完成;完成後可離線練習。

Stay online until the download finishes, then study offline.

3

同步進度

Sync progress

以 Apple 或 Google 登入,在支援的裝置間保存學習進度。

Sign in with Apple or Google to preserve progress across supported devices.

常見問題

FAQ

快速排除常見狀況

Resolve common issues

為什麼內容包無法下載?Why can’t I download a content pack?

確認裝置已連上網路、已登入帳號,且訂閱狀態有效。若下載中斷,請重新開啟 App 後再次嘗試;已完成的內容不會重複下載。

Check your connection, sign-in status, and active subscription. If interrupted, reopen the app and try again; completed content will not be downloaded twice.

如何調整聽力播放速度?How do I change listening speed?

在聽力題目的播放器中選擇語速。設定會保留在目前裝置,可隨時恢復正常速度。

Use the speed control in the listening player. The choice is saved on the current device and can be reset at any time.

學習進度沒有同步怎麼辦?What if my progress does not sync?

確認兩台裝置使用同一個已連結的帳號,並保持網路連線。離線作答會先保存在裝置上,恢復連線後再合併。

Confirm both devices use the same linked account and are online. Offline activity remains on-device and merges after connectivity returns.

如何恢復訂閱?How do I restore my subscription?

前往 App 內的「設定 → 訂閱」,選擇「恢復購買」。請使用原本購買訂閱的 Apple ID。

Open Settings → Subscription in the app and choose Restore Purchases. Use the Apple ID that originally purchased the subscription.

如何刪除帳號與雲端資料?How do I delete my account and cloud data?

前往「設定 → 帳號 → 刪除帳號」。刪除帳號不會自動取消 Apple 訂閱;請另外在系統的訂閱管理頁取消續訂。

Open Settings → Account → Delete Account. Deleting the account does not automatically cancel an Apple subscription; manage renewal separately in system subscription settings.

仍然需要協助?

Still need help?

請先記下裝置型號、系統版本、App 版本與發生問題的題目編號,再透過 App Store 所列的開發者聯絡資訊與我們聯繫。請勿傳送密碼或驗證碼。

Note your device model, system version, app version, and affected question ID, then contact us using the developer details listed on the App Store. Never send passwords or verification codes.

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